The General Manager (GM) serves as the end‑to‑end business leader for the Aviation Business Group, accountable for full P&L ownership, strategic growth, and operational excellence across a diverse aviation services portfolio. This leader inherits a mature, multi-line business and is responsible for strengthening its market position, expanding into new geographies, and growing in adjacent capability areas.

The GM drives both short‑term performance and long‑term enterprise value through disciplined financial management, customer-centric operations, and strategic expansion across existing and emerging aviation markets.

This role may be based in Anchorage, AK or Phoenix, AZ and requires regular, in-office presence at a NANA office in one of these locations.

P&L and Business Leadership

• Own full P&L accountability for the Aviation Business Group, including revenue growth, margin performance, cost discipline, and capital investment decisions.
• Develop multi-year business strategies and annual operating plans aligned with corporate objectives.
• Build and execute market expansion strategies across new geographies, customer segments, and service lines.
• Assess business-line performance and implement improvements to optimize profitability and operational efficiency.

Strategic Growth & Market Development

• Identify and pursue organic and inorganic growth opportunities across airport services, medevac/remote operations, and aircraft lease portfolios.
• Expand customer relationships with airport authorities, healthcare systems, tribal organizations, and commercial/charter partners.
• Evaluate and lead acquisition, partnership, and diversification opportunities to accelerate portfolio growth.
• Strengthen the organization’s competitive position in established markets while building presence in targeted emerging markets.

Operational Excellence & Safety

• Provide executive oversight across all aviation business lines, ensuring high-quality, safe, and compliant operations.
• Drive operational standardization, performance management, and continuous improvement across multi-site operations.
• Champion a safety-first culture aligned with FAA, TSA, DOT, OSHA, EMS, and all regulatory requirements.

Financial Management & Capital Oversight

• Set and manage budgets, revenue targets, cost controls, and capital allocations.
• Analyze financial and operational data to drive margin improvement and long-term sustainability.
• Approve and manage capital expenditures related to aircraft, facilities, technology, and major contracts.

Leadership & Organizational Development

• Lead and develop a high-performing team of aviation directors, managers, and operational leaders.
• Foster a culture of accountability, collaboration, and customer-focused execution.
• Ensure staffing strategies support core operations, seasonal demands, and growth initi­atives.

Customer, Partner & Stakeholder Engagement

• Serve as the senior executive interface with customers, regulators, airport authorities, and community partners.
• Represent the business in executive forums, public meetings, and industry events.
• Strengthen customer satisfaction and deepen long-term strategic relationships.

Risk & Compliance Management

• Identify operational, financial, and regulatory risks; implement appropriate mitigation strategies.
• Ensure rigorous incident response, reporting, analysis, and continuous improvement programs.

• Bachelor’s degree required; MBA, MPA, or related advanced degree preferred.
• 10+ years of progressive leadership experience in aviation, transportation, or complex, multi-site operational environments.
• Demonstrated experience owning and growing P&L.
• Track record of leading business expansion across geographies and customer markets.
• Experience operating in Alaska or remote environments a plus.

Knowledge, Skills & Abilities

• Comprehensive understanding of aviation market trends, competitor positioning and customer pain points.
• Strategic thought leadership to build and then execute a growth vision supported by data-driven business case development.
• Strong financial acuity with proven ability to manage and grow a business.
• Deep understanding of aviation operations and regulatory frameworks.
• Strong stakeholder management and relationship‑building skills.
• Ability to standardize processes and drive operational consistency across diverse business lines.